Delivery & Returns

Postcode-Map copyAvailability and Delivery

The prices on the website include delivery except in areas subject to a surcharge. (Please click map to enlarge or vsit our Delivery Page for further details)

Our standard delivery is Monday to Friday.

Please note that all times and days for delivery are estimates given in good faith. We endeavor to    deliver all products from stock in any event, within 14 days. In the event this time is extended (e.g. awaiting further supplies), we will keep you informed of an expected delivery date.

In the event that there are exceptional circumstances which cause us to incur extra charges we reserve the right to apply an additional charge.

If you place an order for delivery to an area which is subject to additional delivery charges, your order will be placed on hold and we will contact you (by telephone or email) to inform you of the additional charges. At that point, you can choose whether to continue with the order or to cancel.

We operate a kerbside delivery service only. However we endeavour to meet all customer requirements and our team will often assist you to solve any problems which you may have with delivery. If you have any extra requirements, kindly contact us on 0161 883 0014.

Your order will be fulfilled during the expected period of despatch in the Order Acknowledgment, unless there are exceptional circumstances.

You will be contacted by telephone (usually a few days prior to delivery) to make a mutually convenient appointment for us to deliver.

Upon delivery, a signature will be requested to acknowledge receipt.

In the event that you (or your appointed agent) cannot arrange to receive the delivery, we may be able to arrange to deliver in your absence, having made such pre-arrangement to leave the delivery in a designated area. You will be requested to leave a note of authority for the delivery driver to collect.

In the exceptional event there is no one present and no note available for the driver to collect, the driver may leave the product where he deems to be a safe place. In this instance, we accept no liability for any damage resulting from leaving products in this manner.

If, in any event, a driver cannot leave the delivery at your requested delivery address and as a result, the goods have to be returned to the warehouse, a further charge may be incurred for delivery to be made a second time.

When items are delivered using TNT. The driver will require a signature. Please qualify this by adding ‘NOT EXAMINED’. This will allow us to investigate a claim for the unlikely, but possible event of damages occurring from transportation.

As all of our products are shipped unassembled, i.e. flat packed, it is essential that you inspect the goods checking all the parts are present and show no sign of damage as soon as possible after receipt. In the unlikely event of a defective shipment, contact US (not the retailer you bought the goods from) so that the necessary replacement parts can be actioned and sent to you. Please do not attempt to assemble the product without checking the parts!

Installation

All products are sold and supplied for self-assembly.

If you are unable to assemble any of the goods you receive, our staff may be able to assist you via telephone (0161 883 0014).

In some instances it may be possible for us to arrange an appointment to visit your premises in order to advise or construct the products you are unable to construct, however changes will apply for this service. Charges may vary for this service depending on geographical location and surcharge zones.

Please ensure you have made adequate provision for a base prior to any type of installation. The following options are recommended base types for our products, which should be flat and level before installation is attempted:

  • Timber Floor
  • Concrete Base (allowing 7-10 days curing time)
  • Paving Slabs (minimum TWO INCHES)

In the event that we arrange to visit or carry out any work at the property and the installer has to abandon work due to lack of preparation or that the installer considers the conditions to be of such a hazardous nature that their Health & Safety might be compromised, the customer will be liable for the incurred costs. The customer will not be liable for any additional cost in the event that work cannot take place due to adverse weather conditions.

In the event that the customer is absent at the time of any work at the property they shall appoint a third party who has authority to confirm the successful completion of the agreed work. They will give notice to us prior to any work and provide written authority either to us or directly to the installer.

Ensure ground location is of firm and level footing with any additional materials being pre-laid in readiness.

The area prepared should be free from any obstruction (example Manhole covers etc.)
The area should be free from overhanging obstacles (example Tree branches, Power lines etc.)

The area should allow the building to be installed providing access to all sides.

Missing or Damaged Parts

You must inspect your delivered product and advise us of any missing parts or damage as soon as possible after delivery has taken place.

Any missing/damaged parts will be sent by the best method (e.g. a carrier service) the next day (subject to availability).

Our Refunds Policy

When you return a product to us because you have cancelled the Contract between us within the 14 day cooling-off period (see clause 5 in T&C’s?), we will process the refund due to you (less any collection charges) as soon as possible and, in any case, within 30 days of the collection.

When you arrange return of a product to us for any other reason (for instance, because you have notified us that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned because of a defect will be refunded in full, without deduction of collection charges.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We can raise an instruction to collect only from the person or business that placed the original order.

The procedure for returns will be as follows:

When you contact us, the reason for the requested return will be obtained.  If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially ask you to accept replacement parts. If you are having problems with building the product, assistance will be offered at this point to facilitate completion.

If you insist on return, you must be aware of the following:

We cannot accept the return of goods if an attempt has been made to build the item as it is not in the original condition in which it was delivered.

If the unit has not been kept dry or has not been kept in a fit condition for transport, we may not collect.

If information is given to justify collection, and the driver arrives to find that, in fact, the product shows signs of assembly, or is unsuitable for transport, he may refuse to collect.

If after opening the packaging, the reason for return is merely ‘change of mind’ or an inability to face assembly, (and all remedial suggestions have been exhausted) providing the above conditions are met, we will collect the item, transportation charges will be made plus any charges required to return the item into a resalable condition.

Return carriage charges will only be waived if the product is proved to be faulty.

All returns are subject to inspection after return to the warehouse.

If a return is made for faulty goods, which upon inspection by the warehouse are proved not to be faulty, you may incur charges.

If upon inspection by the warehouse, it is discovered that an attempt has been made to build any returned items and it is deemed to be non-faulty, you may incur charges.

If the item is in such a condition that it has to be scrapped, we will inform you and seek your instructions on disposal. (In this case, no credit will be issued.)

We will advise you of any charges after inspection. These charges will be deducted before any credit is issued.